Refund Policy
Last updated: 2026-05-06
1. Overview
Paid subscriptions for AiReceiptScanner are processed by our payment partner, Paddle, as merchant of record. This Refund Policy explains how we handle refund requests for fees paid to us through the Service. It should be read together with our Terms of Service.
2. Eligibility window
You may request a refund within 14 days of the date of purchase or renewal of a paid subscription, subject to the conditions below.
3. Use of credits (upload allowance)
A refund will not be granted if you have used any upload credits (that is, any receipt uploads that count against your monthly allowance or plan limits) during the period you are asking to be refunded for. For clarity, if you have consumed any included scans or uploads after payment, you are not eligible for a refund under this policy.
4. Discretionary decision
Meeting the 14-day window and having used no credits does not guarantee a refund. All refund requests remain at our sole discretion. We will review each request fairly, but we may decline a refund where we reasonably believe abuse, breach of our Terms, or other exceptional circumstances apply.
5. How to request a refund
Contact us using the contact method shown on the Service or in your account correspondence. Include your account email, the date of charge, and the reason for your request. We may ask Paddle or our support tools to confirm payment and usage before deciding.
6. Free plans
No fees are charged for the free tier; this policy does not apply to free usage.
7. Paddle
Paddle may display additional buyer terms at checkout. Where Paddle's policies apply to a transaction, we will work within their rules when processing approved refunds.